Support
Shipping
Here's exactly how your order gets from our warehouse to your door.
Your order's journey
From our warehouse to your door, here's what happens at each stage.
- Order processedWithin 24 hours
- In transitDay 1–2
- Local deliveryDay 2–4
- DeliveredDay 3–5
Order processed
We print, program, and quality-check every device before it leaves our warehouse.
In transit
Your order ships out. You will get a tracking link by email the moment it leaves.
Local delivery
A local courier picks up the package for the last leg — usually the fastest part.
Delivered
Your Hank devices arrive ready to activate. Set up your review link and start tapping.
International orders follow the same route and typically arrive in 7–12 business days, depending on customs processing in your country.
Free shipping over $40
Orders under $40 ship for a flat $5 domestic rate.
24-hour processing
Every device is programmed and quality-checked before it ships.
Ships to 30+ countries
International duties and taxes are calculated at checkout.
Tracking by email
You'll get a tracking link the moment your order leaves the warehouse.
Frequently asked questions
Still have a question?
Our support team usually replies within one business day.